eCase Correspondence Complaints case management system 2021

Contract summary

Industry

• IT services: consulting, software development, Internet and support - 72000000

Location of contract

Any region

Value of contract

£1,665,140

Procurement reference

tender_210694/950980

Published date

13 April 2021

Closing date

1 March 2021

Closing time

12pm

Contract start date

1 April 2021

Contract end date

31 March 2026

Contract type

Supply contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

Digital had a requirement to replace the system (Comet) supporting Ministerial Correspondence (MC), Parliamentary Questions (PQs) and Freedom of Information (FoI) requests.
Although the overall caseload is a tiny proportion of DWP's correspondence the targets are monitored closely by Ministers, Cabinet Office, the Information Commissioner (FOI) and Parliament's Procedure Committee (PQ's). Delays processing cases would therefore have significant reputational and legal impact on DWP and its Ministers.

Deliver business efficiencies and enhanced service to Ministers through improved system performance and functionality
GDPR compliance
A flexible and secure case management system designed specifically for Public Sector. The service enables a single platform for management of Freedom of Information (FOI), SARs, Ministerial Correspondence (MC), Parliamentary Questions (PQ), Letters, Complaints, Court Orders, and Investigations.

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More information

Attachments

• eCase contract RM 3821Order Form REDACTED.pdf
• Tender notice
• n/a

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Award information

Awarded date

29 March 2021

Contract start date

1 April 2021

Contract end date

31 March 2026

Total value of contract

£1,665,140

This contract was awarded to 1 supplier.

FIVIUM LIMITED

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About the buyer

Address

Quarry House, Quarry Hill
Leeds
LS2 3UA
England

Telephone

1

Email

CROSSCUTTING.TECHNOLOGYP-I@DWP.GOV.UK