Sustainable Donor Base

Contract summary

Industry

• IT services: consulting, software development, Internet and support - 72000000

Location of contract

United Kingdom

Value of contract

£850,000

Procurement reference

NHSBT1295 Sustainable Donor Base

Published date

6 October 2020

Closing date

12 August 2019

Closing time

5pm

Contract start date

27 January 2020

Contract end date

26 January 2021

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

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Description

An invitation to tender for NHSBT requirement as detailed below via the CCS framework RM6008.

Problem Statement
Given that background, NHSBT is articulating the challenges into two different problem statements.
1. Problem statement one: How can NHSBT re-imagine the donor journey to consistently meet demand for the Ro sub-type and plasma in 12-18 months from now
2. Problem statement two: How can NHSBT create an effortless experience for donors at the lowest cost of collection for the other 99% of donors while continuing to meet demand

Scope of this tender
For the purpose of this tender, NHSBT is seeking proposals for external support to resolve both Problem Statements and with a target timeframe of four elapsed months from the contract start date.

Out of scope
 Improvements in Blood Donation to improve colleague engagement (e.g. outsource setup and pack down to a third party).
Expected content in the response of vendors' proposals
Vendors are expected to describe the following in their proposals to support NHSBT to resolve the problem statement:
 Clear articulation of the steps/approach to achieve the deliverables described in this Statement of Work.
 Proposed workplan with a description of the expected phases of work. For each phase, proposal should include an articulation of the main activities, expected inputs, outputs and deliverables and duration of each phase.
 Proposed team structure including expected internal resources from NHSBT to support a joint- collaborative approach.
 Proposed approach to ensure that this work secures the engagement and support of the broader Blood Donation and Marketing communities and achieves alignment on strategic intent for the next 5 years at the Executive Team and Board level.
 Description of the vendor's experience and track record of successful delivery on the stated deliverable(s).
 Description of the vendor's capability and expertise in service design situations where the target users are from the black ethnic minority group.
 Demonstrate value for money for NHSBT.

Expected deliverables
At the end of the external support, NHSBT should be in a position to be confident and have a clear plan on how NHSBT will meet demand for the Ro sub-type and plasma in 12-18 months from now and how it will offer an effortless donor experience at the lowest possible cost while still meeting future demand.

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Award information

Awarded date

12 September 2019

Contract start date

27 January 2020

Contract end date

26 January 2021

Total value of contract

£850,000

This contract was awarded to 1 supplier.

MCKINSEY & COMPANY INC UNITED KINGDOM

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About the buyer

Contact name

Seun Ayandipo

Address

500-600 North Bristol Park, Northway Bristol, Filton
BRISTOL
BS347QH
England

Telephone

01179217232

Email

seun.ayandipo@nhsbt.nhs.uk