Published date: 15 August 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 30 July 2024, 11:59pm

Contract summary

Industry

  • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

Location of contract

England

Value of contract

£24,000

Procurement reference

HCA001-DN738582-40097835

Published date

15 August 2024

Closing date

30 July 2024

Closing time

11:59pm

Contract start date

1 August 2024

Contract end date

30 August 2024

Contract type

Service contract

Procedure type

Direct award

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Agency are looking to set out the strategy for customer service improvement, particularly focussed on arrears handling.

A paper that outlines the strategy and focus areas needs to be developed covering:
• Size & scale of portfolio
• Arrears definitions
• Visual end-end continuum for arrears
• Summary level Gantt chart project summary to achieve the full end-end
• Full RAID view

Awarded via CCS MCF3.

Award information

Awarded date

31 July 2024

Contract start date

1 August 2024

Contract end date

30 August 2024

Total value of contract

£24,000

This contract was awarded to 1 supplier.

Deloitte LLP

Address

EC4A 3BZ

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Shaun Naylor

Address

The Lumen
St James Boulevard, Newcastle Helix
Newcastle upon Tyne
NE4 5BZ
England

Telephone

+44 3001234500

Email

shaun.naylor@homesengland.gov.uk

Website

https://www.gov.uk/government/organisations/homes-england