Published date: 6 January 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 7 February 2020

Contract summary

Industry

  • Radio, television, communication, telecommunication and related equipment - 32000000

  • Telecommunications equipment and supplies - 32500000

  • Telephone-answering services - 79510000

Location of contract

East Midlands

Value of contract

£220,000

Procurement reference

LEICSCITY02-DN454417-91353702

Published date

6 January 2020

Closing date

7 February 2020

Contract start date

1 April 2020

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The services required are the handling of all the Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number. The provider will be required to identify genuine emergency calls, log an emergency repair job on the Council's IT system, and issue the job to an Emergency Repair Operative using the Council's work scheduling system, following the required operational procedures.
Average annual call volumes are 18,000 calls received with 9,600 calls requiring an emergency repairs job to be raised and issued to an operative.
Please view this advert and any relevant documentation under the following link: https://procontract.due-north.com/Opportunities/Index?tabName=opportunities&resetFilter=True

More information

Additional text

Please view all documents and register your interest in this opportunity on the following link https://procontract.due-north.com/Opportunities/Index?tabName=opportunities&resetFilter=True

About the buyer

Contact name

Sohail Aboobakar

Address

City Hall (4th Floor)
115 Charles Street
Leicester
LE1 1FZ
United Kingdom

Email

Sohail.Aboobakar@leicester.gov.uk

Website

http://www.leicester.gov.uk