Published date: 8 February 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 10 June 2022, 5pm

Contract summary

Industry

  • Translation services - 79530000

  • Interpretation services - 79540000

Location of contract

South East

Value of contract

£5,520,000

Procurement reference

NHS/SOEPS/21.801 ITMC (1-5)

Published date

8 February 2023

Closing date

10 June 2022

Closing time

5pm

Contract start date

1 November 2022

Contract end date

31 October 2025

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Language is very important to providing optimal patient care. Interpreters provide a service for patients, carers and clinicians to help them understand each other when they do not speak the same language. Working with language interpreters and translators can positively impact on health outcomes, improve patient experience and reduce communication barriers between practitioner and patient. It has been shown to improve safety with respect to diagnosis and prescription. The NHS is committed to providing high quality, equitable, effective healthcare services that are responsive to all patients' needs.

East Sussex County Council's Sussex and Surrey Translation and Interpreting (SUSTI) Framework went live on 01.01.22 and it was this framework made up of trusted providers, which NHS Sussex also on behalf of University Hospitals Sussex NHS Foundation Trust, Sussex Community NHS Foundation Trust, Sussex Partnership NHS Foundation Trust and East Sussex Health Care Trust, utilised as the route to market to appoint providers to carry out these services for Sussex Health organisations. This notice is to inform of the award of contracts commencing 1st November 2022 for a period of 3 years plus an optional extension period of up to a further 12 months, to the successful providers as a result of further-competitions under this framework for requirements 1-5.

The lead commissioning organisation and contract holder is:

NHS Sussex - also on behalf of:
University Hospitals Sussex NHS Foundation Trust
Sussex Community NHS Foundation Trust
Sussex Partnership NHS Foundation Trust
East Sussex Health Care Trust (from 1st June 2023)

The overall value provided is an estimated value for the duration of the agreements (including 12 month extension option), however these are activity-based contracts with no guaranteed level of income/activity.

Providers are appointed as follows:

ITMC 1 - The provision of face to face interpreting services
Provider 1: Sussex Interpreting Services
Provider 2: DA Languages
Provider 3: Vandu Language Services
Provider 4: Supreme Linguistics Services

ITMC 2 - The provision of telephone and spoken video
Provider 1: The Big Word
Provider 2: Sussex Interpreting Services
Provider 3: Language Line
Provider 4: Supreme Linguistics

ITMC 3 - The provision of face to face non-spoken interpreting services for people with sensory needs
Provider 1: Action Deafness
Provider 2: Sign Solutions
Provider 3: Supreme Linguistics

ITMC 4 - The provision of non- spoken video interpreting services for British Sign Language users
Provider 1: Action Deafness
Provider 2: Sign Solutions
Provider 3: Supreme Linguistics

ITMC 5 - The provision of translation, transcription and ancillary services
Provider 1: The Big Word
Provider 2: Vandu Language Services
Provider 3: Supreme Linguistics

More information

Links

Additional text

Refer to NHS South of England Procurement Services to trigger the review procedures

Award information

Awarded date

14 September 2022

Contract start date

1 November 2022

Contract end date

31 October 2025

Total value of contract

£5,520,000

This contract was awarded to 8 suppliers.

Supreme Linguistic Services T/A Premium Linguistic Services

Address

Unit 4, Great Barr Business Park, Baltimore Road, Birmingham, B42 1DY

Reference

Companies House number: 09340464

Supplier is SME?

Yes

Supplier is VCSE?

No

DA Languages Limited

Address

Statham House, Talbot Road, Stretford, Manchester M32 0FP

Reference

Companies House number: 06207784

Supplier is SME?

Yes

Supplier is VCSE?

No

Sussex Interpreting Services

Address

SIS - Inside Community Base
113 Queens Road
Brighton
BN1 3XG

Reference

Companies House number: 03893084

Supplier is SME?

Yes

Supplier is VCSE?

No

Vandu Languages

Address

36 St Nicholas Lane,
Lewes
East Sussex
BN7 2JZ

Reference

Companies House number: 04545688

Supplier is SME?

Yes

Supplier is VCSE?

No

The Big Word Group Limited

Address

The Brainworks
4 Royds Close
Lower Wortley
Leeds LS12 6LL

Reference

Companies House number: 05551907

Supplier is SME?

Yes

Supplier is VCSE?

No

Language Line Limited

Address

5th Floor Queen Elizabeth House 4 st. Dunstan's Hill London EC3R 8AD

Reference

Companies House number: 04823110

Supplier is SME?

Yes

Supplier is VCSE?

No

Action Deafness

Address

1st Floor, Peepul Centre
Orchardson Avenue
Leicester
LE4 6DP

Reference

Companies House number: 06706042

Supplier is SME?

No

Supplier is VCSE?

No

Sign Solutions (SLIA) Ltd

Address

First Floor, Ipsley Barn
Berrington Close
Ipsley, Redditch
B98 0TJ

Reference

Companies House number: 04802772

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Sarah Rix - Head of Procurement (Acting)

Address

Sackville House (please send any comms electronically to ensure receipt)
Brooks Close
Lewes
BN7 2FZ
England

Email

sarah.rix1@nhs.net