Published date: 25 August 2016

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 23 September 2016

Contract summary

Industry

  • Guidance and counselling services - 85312300

Location of contract

South West

Value of contract

£66,000

Procurement reference

DVNCC001-DN174753-67225186

Published date

25 August 2016

Closing date

23 September 2016

Contract start date

1 April 2017

Contract end date

31 March 2019

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Devon County Council is looking for one supplier to provide an Employee Assistance Programme (EAP) consisting of a telephone helpline and up to six one-hour sessions of telephone or face-to-face counselling per employee per year to its centrally employed staff (as at July 2016 approximately 4,500 staff) in order to support individuals to remain in work, or to return to work after a period of absence. The EAP must include :
• A 24 hour telephone advice line addressing concerns such as: health, relationships, family, bereavement, financial, alcohol, drugs, personal legal information, childcare, tax, housing, emotional, anxiety and other related issues.
• Support for users and managers in a number of different ways including, but not limited to:
- Signposting on where to get advice / information
- Direct provision of advice / information
- Referral to specialised agencies
• Support for employees to identify and resolve work issues such as working relationships, personal and interpersonal skills, time management skills, work/life balance, stress and other related issues
• Up to six sessions of telephone or face-to-face counselling
• Access to counselling sessions should be available 52 weeks per year between 8am - 8pm, Monday to Friday and occasionally at weekends.
• Access to the services provided must take account of an employee's health needs (for example disabled access to counselling rooms when requested, minicom facilities or text type on telephone helplines)

More information

Links

  • http://www.supplyingthesouthwest.org.uk
  • Tender notice
  • Suppliers must obtain tender documents through the Pro Contract/Supplying the South West portal (suppliers need to be registered on this free of charge portal)

About the buyer

Contact name

Louise Baker

Address

Room 120 County Hall, Topsham Road
Topsham Road
Exeter
EX2 4QD
UK

Telephone

+44 1392383000

Email

procure@devon.gov.uk

Website

http://www.devon.gov.uk