Published date: 24 January 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 22 February 2018

Contract summary

Industry

  • Telecommunications services - 64200000

  • Computer network services - 72700000

Location of contract

b15 2tt

Value of contract

£0

Procurement reference

FRAM392/17

Published date

24 January 2018

Closing date

22 February 2018

Contract start date

2 July 2018

Contract end date

1 July 2023

Contract type

Service contract

Procedure type

Restricted procedure (above threshold)

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The University of Birmingham is looking to award a five year contract to replace the current Telephony system and Contact Centre software.
The current phone system is a Mitel MX-One with Solidus Contact Centre software.The original Line Interface Modules (LIMs) were installed in 1996 and an upgrade to version 4.1 with a server based IP backbone was carried out in October 2010. The current system supports approximately 6,600 digital handsets and up to 1,000 analogue connections.

The key objective of the Unified Communications (UC) Project is to;

1) Provide flexible enhanced UC functionality to Staff and Students of the University.
2) Reduce risk of System failure by removing an old system and building a modern resilient platform.
3) Reduced direct cost of System ownership and reduce indirect costs in handling communications within the University.

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Thomas Hasson

Address

Edgbaston
Edgbaston
Edgbaston
b15 2tt
United Kingdom

Telephone

0121 4142890

Email

T.R.Hasson@bham.ac.uk