Published date: 9 January 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 December 2024, 12pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

B19 3SD

Value of contract

£205,960

Procurement reference

tender_455629/1440485

Published date

9 January 2025

Closing date

1 December 2024

Closing time

12pm

Contract start date

19 December 2024

Contract end date

30 April 2028

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

West Midlands Combined Authority is awarding a contract to TTEC Consulting Ltd for the supply of a Microsoft`s Dynamics 365 Contact Centre via a compliant GCloud 14 call off award process.

Award information

Awarded date

18 December 2024

Contract start date

19 December 2024

Contract end date

30 April 2028

Total value of contract

£205,960

This contract was awarded to 1 supplier.

TTEC Digital

Address

6 Briad Court, Lawford Road, Chiswick, London, W4 3HS

Reference

Companies House number: 03424866

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

16 Summer Lane
Birmingham
B19 3SD
England

Email

katie.griffin@WMCA.org.uk