Published date: 23 March 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 29 March 2021, 5:53pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

B70 8SZ

Value of contract

£0 to £5,000

Procurement reference

CSA x3 DB 23Mar21

Published date

23 March 2021

Closing date

29 March 2021

Closing time

5:53pm

Contract start date

5 April 2021

Contract end date

31 May 2021

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Customer Services Advisor
Rate of Pay: ?10.83
Hours: 37 hours per week (Monday-Friday, 9am - 5.30pm)
Location: Based at Roway Lane, Oldbury
Start Date: ASAP
Contract type: Agency - 12 weeks

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:
We have an exciting opportunity for Customer Service Advisor to join our Customer Services Team which is based in a Contact Centre.
You will help the people of Sandwell access the services we deliver.
You will have excellent customer service skills, you will need to be friendly Flexible and willing to develop your knowledge and skills, you will work as part of a team, but will be required to have the ability to use your own initiative.
Answering customer enquiries and requests about a wide range of services. It essential that you have experience of working in a busy contact centre meeting competing demands.
You must be able to respond promptly as well as politely and accurately to resolve the customer enquiry.
We are looking for people who have a proven track record of dealing with the public in a customer services role.
You will need to have:
o Excellent customer services skills
o Excellent telephone manner, clear communication skills, be an active listener.
o Deal with diverse range of customers.
o ICT skills with an attention to detail
o Previous call centre experience is essential
o Flexible and a self-motivator
o Friendly, caring, empathetic, calm and professional
o Hours are 9.00am to 5.30pm, Monday to Friday

Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions.
No DBS is required for this role.
Please note this advert is also out with our Master Vendor
The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.
To submit your documents, you will be required to opt in.
For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.
If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.
Closing Date: Monday 29 March 2021 at 17:30 hours

More information

Links

Additional text

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.
To submit your documents, you will be required to opt in.
For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.
If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Debbie Bagnall

Address

1 Providence Place
West Bromwich
West Midlands
B70 8SZ
United Kingdom

Telephone

0121 569 4680

Email

debbie_bagnall@sandwell.gov.uk