Published date: 26 April 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 17 March 2023, 5pm

Contract summary

Industry

  • Design and execution of research and development - 73300000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West

Value of contract

£754,000

Procurement reference

tender_354316/1207720

Published date

26 April 2023

Closing date

17 March 2023

Closing time

5pm

Contract start date

1 April 2023

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

For the provision of of the Major Projects 'In Journey Roadworks Insight' programme, the Programme uses a unique, qualitative mystery shopping methodology to assess customer experience through roadworks. Customers undertake passenger journeys through live roadworks across various times of the day and days of the week, during which, a customer audit questionnaire is used to capture and report on their implicit real-life customer experience.

Award information

Awarded date

30 March 2023

Contract start date

1 April 2023

Contract end date

31 March 2025

Total value of contract

£754,000

This contract was awarded to 1 supplier.

Address

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Lauren Hopkins

Address

2 City Walk
Leeds
LS11 9AT
England

Email

Lauren.hopkins@nationalhighways.co.uk