Published date: 26 May 2023
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Communications network - 32412000
Location of contract
West Midlands, London
Value of contract
£12,450
Procurement reference
PROC.02.0170
Published date
26 May 2023
Closing date
19 January 2023
Closing time
10am
Contract start date
6 February 2023
Contract end date
5 February 2025
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Awarded using Crown Commercial Service Network Services 2 (RM3808) (Lot 5 IP Telephony) Framework Agreement.
Requirement: Integrated Microsoft Teams Telephony with Direct Routing
Ofwat's existing telephony solution is a cloud-based service hosted in government data centres, however, it is not Microsoft Teams integrated. It will be a new solution for Ofwat to replace their existing non-Teams integrated solution based on SIP and PSTN.
• Teams Voice Direct Routing to integrate with the Teams solution now used widely across the organisation.
• Voicemail for everyone.
• Multiple hunt groups and pickup groups.
• We have approximately 300 users, however this may increase and decrease slightly. These may require porting from the existing provider.
• There is no requirement for hardware.
Project Delivery and Transition to Service
• To be laid out and delivered within the stated timescales.
• Training to be delivered to the Ofwat IT team on how to engage with Supplier for requests, support and account team. Also, enable some basic support of the solution up to a first line level, for example, how to add and remove phone numbers, assign/unassign numbers. The team consists of 8 people, 2 - 3 of which would require this training.
Award information
Awarded date
30 January 2023
Contract start date
6 February 2023
Contract end date
5 February 2025
Total value of contract
£12,450
This contract was awarded to 1 supplier.
Charterhouse Voice & Data Limited
Address
17 St Helen's Place
London EC3A 6DGReference
Companies House number: 02804354
Value of contract
£12,450
Supplier is SME?
No
Supplier is VCSE?
No
Additional details
-
Awarded value is excluding VAT
About the buyer
Contact name
Lena Cluxton
Address
7 Hill Street
BIRMINGHAM
B5 4UA
England
Telephone
0121 644 7534
Website
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Closing: 19 January 2023, 10am
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