Published date: 3 December 2021
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Call centre - 79512000
Welfare services for the elderly - 85311100
Location of contract
AL8 6AE
Value of contract
£700,000 to £900,000
Procurement reference
IT-285-6005-C 923
Published date
3 December 2021
Closing date
14 January 2022
Closing time
12pm
Contract start date
3 October 2022
Contract end date
2 October 2025
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Welwyn Hatfield Borough Council invites Tenders for the provision of a Call Monitoring and Out of Hours Call Centre. The Services comprise of 24 Call Centre Operation to support the Lifeline Service available to tenants of the borough and an out of hours call centre (evenings, weekends and bank holidays) to support other Council services.
More information
About the buyer
Contact name
Andrew Harper (WHBC)
Address
Welwyn Garden City
Herts
Herts
AL8 6AE
United Kingdom
Telephone
+44 1707357371
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Closing: 14 January 2022, 12pm
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