Published date: 1 December 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 23 November 2021, 5pm

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

W51UA

Value of contract

£170,000

Procurement reference

TAS Business Productivity Gains

Published date

1 December 2021

Closing date

23 November 2021

Closing time

5pm

Contract start date

24 November 2021

Contract end date

30 June 2022

Contract type

Supply contract

Procedure type

Call-off from a dynamic purchasing system

A mini-competition or direct purchase from a pre-established dynamic purchasing system.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

In July 2020, HM Treasury and HM Revenue & Customs jointly set out a 10-year Tax
Administration Strategy (TAS) 'Building a trusted, modern tax administration
system'1

The reforms set out in the strategy are:
• The extension of Making Tax Digital to help move the UK towards a fully digital
tax system that works closer to real-time
• Improving our use of real-time information that will allow taxpayers to have a
more up-to-date understanding and greater certainty over their tax position, with
capacity for real-time risk assessment.
• The timely payment of tax that will allow people and businesses to pay the right
tax with ease in ways that fit with how they live their lives and go about their
businesses
• Delivering a secure and easily accessible single digital account/customer record
to give taxpayers a single and complete financial picture bringing together their
different taxes and data sources, and enabling HMRC to deliver more personalised services
• Improving services for agents and representatives that will enable HMRC to
design in access for appointed agents and representatives from the outset, and
support efforts to ensure high standards within the tax advice market.
• Reform of the tax administration framework to create a simpler, more
transparent framework that helps build greater trust and provides greater
certainty for taxpayers. The tax administration framework refers to the set of
laws, regulations, processes and guidance that allow HMRC to administer the
tax system.
2.3. While mapping the existing data aligned to understanding the benefits of these
reforms, HMRC have identified an evidence gap for understanding the perceived
benefits for UK businesses.
2.4. While HMRC are in a relatively strong position to demonstrate how the reforms set
out in TAS will improve compliance, customer experience, and reduce HMRC costs,
HMRC have less evidence supporting how the reforms will reduce customer costs or
create productivity benefits for businesses and how these may build over time.
2.5. While there is some academic and international evidence to draw on, the lack of evidence applied to the UK leaves HMRC in a weak position to incentivise businesses to engage with our reforms, and have better evidence to inform the future direction of the TAS.

2.6. To do this, we need research to identify tangible customer benefits (e.g. productivity
gains from going digital, from alignment of processes for different taxes, and
increased ease of use of the tax system), that we can build into our planning.

More information

Attachments

Award information

Awarded date

11 November 2021

Contract start date

24 November 2021

Contract end date

30 June 2022

Total value of contract

£170,000

This contract was awarded to 1 supplier.

KANTAR PUBLIC UK LIMITED

Address

6 More London Place
LONDON
SE1 2QY
GB

Reference

Companies House number: 13663077

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Fintan Bradley

Address

5th Floor West, Ralli Quays
3 Stanley Street
Salford
M60 9LA
England

Telephone

07530791302

Email

fintan.bradley@hmrc.gov.uk