Published date: 22 April 2021
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Water distribution and related services - 65100000
Location of contract
North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales
Value of contract
£1
Procurement reference
tender_271482/955619
Published date
22 April 2021
Closing date
21 May 2021
Closing time
12pm
Contract start date
1 July 2021
Contract end date
30 June 2025
Contract type
Service contract
Procedure type
Competitive quotation (below threshold)
The buyer selects a group of potential suppliers to invite to tender.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
To secure additional complaint handlers at a Senior Customer Caseworker (SCC) level, on a flexible basis to cope with peaks in business demand and fill gaps in staff cover in order to mitigate against any potential shortfalls in CCW meeting its operational business plan (OBP) performance and satisfaction targets.
More information
Links
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- https://public.bravosolution.co.uk/consumer-council-water
- Tender notice
- Link to eSourcing Portal
Additional text
-
Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.
About the buyer
Contact name
Consumer Council for Water
Address
1st Floor, Victoria Square House, 1 Victoria Square
Birmingham
B2 4AJ
England
Website
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Closing: 21 May 2021, 12pm
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