Published date: 19 June 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 31 March 2025, 11:59pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

England

Value of contract

£320,000

Procurement reference

PCC001-DN769974-02824608

Published date

19 June 2025

Closing date

31 March 2025

Closing time

11:59pm

Contract start date

14 April 2025

Contract end date

31 July 2025

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Phase 2 of the contact centre transformation project - AWS voice automation & enhanced benefits and redesign of the contact model.

Award information

Awarded date

4 April 2025

Contract start date

14 April 2025

Contract end date

31 July 2025

Total value of contract

£320,000

This contract was awarded to 1 supplier.

PricewaterhouseCoopers (LLP)

Address

1 Embankment Place, London. WC2N 6RH

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Simon Rees

Address

Sand Martin House
Bittern Way
Peterborough
PE2 8TY
England

Telephone

+44 7920160055

Email

Simon.Rees@peterborough.gov.uk

Website

https://www.peterborough.gov.uk/business/supplying-the-council/supply-opportunities