Published date: 18 January 2024

Last edited date: 18 January 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 22 January 2024, 5pm

Contract summary

Industry

  • Recruitment services - 79600000

Location of contract

B70 8SZ

Value of contract

£5,780.88 to £6,620.04

Procurement reference

IT-230-7738-WLCSA0124

Published date

18 January 2024

Closing date

22 January 2024

Closing time

5pm

Contract start date

29 January 2024

Contract end date

29 July 2024

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Job Title: Customer Service Advisor
Rate of Pay: ?13.02 per hour
Hours: 37 hours per week
Location: Sandwell Council House, Freeth Street, Oldbury, B69 3DE
Start Date: ASAP
Contract type: Agency

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

We're searching for passionate individuals who love interacting with customers. Whether you're a recent graduate or someone eager to learn and deliver exceptional service, we'd love to have you join our dynamic busy Hospital team.
Requirements essential to performing this role:
o Have an excellent telephone manner, providing great customer service.
o The ability to liaise with customers, service providers and partner agencies to ensure effective delivery of the service.
o Effective communication skills, recording information timely and with accuracy including maintaining confidentiality are a necessary function of this role.
o The collation and maintenance of information is to be completed in accordance with relevant legislation and used to prepare reports.
o There is a responsibility to identify and contribute to procedural improvements.
o Use of IT equipment, specialist software and different systems is essential to maintaining records therefore undertaking training for competency of using a variety of systems is a requirement.

Qualifications:

GSCE English and Maths or equivalent qualification.
Must be prepared to undertake professional and technical training when required.

Experience:

o A minimum of 6 months experience working in a social care and/or health related role.
o A minimum of 6 months previous experience of working on the front line within a customer-focused environment.
o Experience of working as a team member.
o Previous experience of using IT systems.
o Awareness of Data Protection and Freedom of information Act.

***A Standard DBS check is required for this role.

Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs.

Please note this advert is also out with our Master Vendor
You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.
The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to ...

More information

Links

Additional text

The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc

You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest.

Closing date for submission of quotations is Monday 22nd January 2023 at 17:00pm

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Karendeep Bassra

Address

1 Providence Place
West Bromwich
West Midlands
B70 8SZ
United Kingdom

Telephone

0121 569 4766

Email

karendeep_bassra@sandwell.gov.uk