Published date: 25 February 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 29 March 2022, 12pm

Contract summary

Industry

  • Guidance and counselling services - 85312300

  • Counselling services - 85312320

Location of contract

LS2 7UE

Value of contract

£700,000

Procurement reference

CF-0665800D0O000000rwimUAA1

Published date

25 February 2022

Closing date

29 March 2022

Closing time

12pm

Contract start date

9 May 2022

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The NHS staff helpline was initially setup as part of the COVID-19 people health and wellbeing Programme, which was designed to provide an end-to-end pathway approach, with the helpline being part of the 'preventative care' offer. To date, there have been more than one million contacts across the full national support offer. The helplines have been contacted over 19,000 times since launch in April 2020.

The NHS staff helpline was also a key recommendation of the NHS Staff and Learners' Mental Wellbeing Commission report in 2019:

Evaluation findings on the helpline have indicated that staff continue to contact the helpline with concerns, and that there is a need for psychological support independent of the NHS. This indicates a clear need for the continuation of a national helpline to provide important support to staff with immediate help and 'active listening', through to signposting to other wellbeing and mental health support offers.

Interested suppliers should register on the NHS England & Improvement e-procurement system here: https://health-family.force.com/login

• Once logged in click 'Find Opportunities' and search for 'National Staff Support Helpline for all NHS and social care staff'
• Click 'Register Interest'
• Once you have registered your interest you will be able to view the Requirements and submit a response to the question within the portal
• Any messages about the opportunity should be sent via the e-procurement system. You can do this by going to the home page and:
o Click on 'My proposals & Quotes'
o Click the relevant Project Title
o Click 'Messages' & 'New Message'

About the buyer

Contact name

Chris Marston

Address

Quarry Hill
Leeds
LS2 7UE
GB

Email

chris.marston@nhs.net