Published date: 4 September 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 6 August 2025, 12pm

Contract summary

Industry

  • Information technology services - 72222300

Location of contract

North East

Value of contract

£80,625 to £139,360.27

Procurement reference

OPEN20251540

Published date

4 September 2025

Closing date

6 August 2025

Closing time

12pm

Contract start date

1 September 2025

Contract end date

30 August 2030

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Revenues, Benefits and Welfare has an inhouse enforcement agent (bailiff) team for the recovery of unpaid council debts - council tax, business rates, BIDs, parking tickets and sundry debts. The system functions as a Customer Relationship Management (CRM) tool, enabling the team to issue statutory notices, track enforcement actions, and maintain accurate and up-to-date customer records. It ensures compliance with legal requirements, improves operational efficiency, and supports the delivery of a statutory service by facilitating timely and appropriate enforcement activity. The software is essential for maintaining transparency, auditability, and effective communication throughout the enforcement process.



This system is currently subject to the ongoing Debt Management Review, which is assessing wider service delivery and technology use across related functions. However, the software remains a critical operational tool and will continue to be required as a standalone system to support the specific needs of the in-house Enforcement Agent team. Its functionality is essential for issuing notices, managing enforcement activity, and maintaining accurate customer records, regardless of any broader transformation outcomes.



Without this system, the in-house Enforcement Agent team would face significant operational challenges. The absence of a dedicated CRM would hinder the ability to issue statutory notices efficiently, track enforcement actions, and maintain accurate customer records. This could lead to delays, increased risk of non-compliance with legal obligations, and a lack of auditability in enforcement processes. Manual workarounds would likely be required, increasing administrative burden and the potential for errors, ultimately impacting service delivery and recovery performance.

Award information

Awarded date

6 August 2025

Contract start date

1 September 2025

Contract end date

30 August 2030

Total value of contract

£139,360.27

This contract was awarded to 1 supplier.

CIVICA UK LIMITED

Address

Southbank Central, 30 Stamford Street, London, England, SE1 9LQ

Reference

Companies House number: 01628868

Value of contract

£139,360.27

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

DUNEDIN HOUSE
COLUMBIA DRIVE
STOCKTON-ON-TEES
TS17 6BJ
England

Email

corporateprocurement@stockton.gov.uk