Published date: 27 June 2017
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Market and economic research; polling and statistics - 79300000
Location of contract
West Midlands
Value of contract
£56,000
Procurement reference
LEGO 165
Published date
27 June 2017
Closing date
20 January 2017
Contract start date
1 April 2017
Contract end date
31 March 2018
Contract type
Service contract
Procedure type
Direct award
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
The Legal Ombudsman exists to make it simpler for consumers of legal services to access an independent expert to resolve complaints. From January 2015 we expanded our jurisdiction to accept complaints about Claims Management Companies (CMCs).
The Legal Ombudsman aims to provide a complaint handling service that is fair, accessible, easy to use and focused on resolving complaints informally and quickly. We continually aim to improve the services we provide and we have recently undertaken work to identify our key service standards which need to be measured in order to monitor, track and improve our performance. In order to do this, it is essential that we capture customer feedback and opinion in a robust and timely manner.
Award information
Awarded date
15 February 2017
Contract start date
1 April 2017
Contract end date
31 March 2018
Total value of contract
£56,000
This contract was awarded to 1 supplier.
ICM research Limited
Address
Creston House
10 Great Putney Street
London
W1F pNBReference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Address
PO Box 6806
Wolverhampton
WV1 9WJ
England
procurement@legalombudsman.org.uk
Website
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Closing: 20 January 2017
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