Published date: 20 December 2016

This notice was replaced on 3 July 2017

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 3 July 2017)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Alarm-monitoring services - 79711000

Location of contract

South East

Value of contract

£0

Procurement reference

CS/090485

Published date

20 December 2016

Closing date

6 February 2017

Contract start date

1 June 2017

Contract end date

31 May 2020

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Southampton City Council (SCC) provides an emergency monitoring service for over 3,800 elderly/vulnerable people living independently within supported housing through warden call systems. These systems provide emergency support and assistance that are potentially life critical to our customers. For this reason there are robust business continuity arrangements in place to ensure that this service remains fully operational 24/7. The successful contractor will be expected to observe the critical nature of these systems and ensure that the appropriate response is given, especially to critical events when the service is unavailable to customers. The range of services required include, but is not limited to:

Emergency alarm systems;
Small number of access control systems to residential blocks
Remote monitoring including rooftop plant rooms (e.g. Weston).

The purpose of this contract is to provide a comprehensive, high quality and cost-effective planned preventative and reactive maintenance service with a single company for a period of 36 months extension, subject to a quality review.

More information

Links

Additional text

Applicants will be required to apply via "Supply Southampton" website which can be accessed via, https://supplysouthampton.esourcingportal.com/ where you can register your details and access documentation. All documentation including questionnaires must be completed and submitted by no later than the time/date indicated. The Council undertakes to use reasonable endeavours to hold confidential any information provided in the proposal submitted, subject to the Council's obligations under law, including the Freedom of Information Act 2000. If the applicant considers that any of the information submitted in the proposal should not be disclosed because of its sensitivity then this should be stated with the reason for considering it sensitive. The Council will then consider the sensitivity statement before replying to any request received under the Freedom of Information Act 2000. Any enquiries regarding the tender process must be directed through the Curtis Fitch Messaging System.

About the buyer

Address

One Guildhall Square
Southampton
SO14 7FP
England

Email

procurement@southampton.gov.uk

Website

https://supplysouthampton.esourcingportal.com