Published date: 18 April 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 15 April 2024, 12am

Contract summary

Industry

  • Communication software development services - 72212510

Location of contract

Yorkshire and the Humber

Value of contract

£342,000

Procurement reference

BIP848442281

Published date

18 April 2024

Closing date

15 April 2024

Closing time

12am

Contract start date

16 April 2024

Contract end date

15 April 2027

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c

More information

Links

Award information

Awarded date

15 April 2024

Contract start date

16 April 2024

Contract end date

15 April 2027

Total value of contract

£342,000

This contract was awarded to 1 supplier.

Vodafone Limited

Address

Vodafone House
The Connection
Newbury
RG14 2FN

Reference

None

Supplier is SME?

No

About the buyer

Address

Procurement, Bronte Hall
Headingley Campus
Leeds
LS6 3QW
UK

Telephone

+441138123119

Email

c.jacklyn@leedsbeckett.ac.uk