Published date: 13 December 2022

Last edited date: 4 September 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 12 August 2022, 12pm

Contract summary

Industry

  • Desktop communications software package - 48511000

Location of contract

London

Value of contract

£924,000

Procurement reference

tender_93232/1157209

Published date

13 December 2022

Closing date

12 August 2022

Closing time

12pm

Contract start date

1 November 2022

Contract end date

31 October 2027

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Contract for the implementation, software, support, maintenance, and training of a new cloud-based contact centre solution. The contract value is inclusive of the initial contract term (5 years), two optional 1-year extensions, and VAT. The value is an estimate as charges are dependent on user licences and call volumes.

The notice value is being updated to reflect a contingency amount that was included at award for use of these services. This figure was missed off the original notice in error. The value for this notice is therefore being increased by c.£82k

Award information

Awarded date

28 October 2022

Contract start date

1 November 2022

Contract end date

31 October 2027

Total value of contract

£924,000

This contract was awarded to 1 supplier.

Daisy Corporate Services Trading Limited

Address

Lindred House, 20 Lindred Road, Brierfield, Nelson, BB9 5SR

Reference

Companies House number: 02888250

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Renaissance, 12 Dingwall Road
Croydon
CR0 2NA
England

Email

CommercialServices@ppf.co.uk