Published date: 1 March 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 May 2020, 12pm

Contract summary

Industry

  • Voice recognition software package - 48314000

Location of contract

SW1P 3BT

Value of contract

£47,800

Procurement reference

tender_242256/928974

Published date

1 March 2021

Closing date

1 May 2020

Closing time

12pm

Contract start date

21 May 2020

Contract end date

20 May 2021

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

The buyer selects a group of potential suppliers to invite to tender.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The implementation of a customer centric Interactive Voice Response (IVR) process to support the service. This will utilise natural speech technology to predict caller intent and route calls to the most relevant self-service platform to ensure customer assurance, reduce call abandonment and reduce call duplication.

Award information

Awarded date

21 May 2020

Contract start date

21 May 2020

Contract end date

20 May 2021

Total value of contract

£47,800

This contract was awarded to 1 supplier.

Mazaru Ltd

Address

3 Brook Business Centre, Cowley Mill Road, Uxbridge, Middlesex, UB8 2FX

Reference

Companies House number: 02332590

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

St Pauls Place, 5th Floor
Sheffield
S1 2FJ
England

Email

jenita.hutchinson@education.gov.uk