Published date: 30 June 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 28 July 2020

Contract summary

Industry

  • Telecommunications services - 64200000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

South West

Value of contract

£0

Procurement reference

tender_241183/866050

Published date

30 June 2020

Closing date

28 July 2020

Contract start date

7 October 2020

Contract end date

27 September 2023

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The University of Bristol has introduced a new Student Wellbeing Single Access Service (SAS) from September 2019. When fully rolled out this service will offer a 7 x 24 service to respond to student wellbeing issues. The service will include a telephone response service which will offer a human answer at all times and will also support social media channels

The University utilises Skype for Business for user communications and also has a Unify Openscape IP telephony solution which is used for location-based telephony and business continuity purposes. The University has a limited call queuing capability delivered by a C3 system but does not have a fully featured contact centre capability. The University has recently commenced limited deployment of Microsoft Teams for meetings but has not yet introduced telephony capability to Teams.

The initial phase of the SAS has been introduced using the University's existing C3 call queuing solution. The University has identified a need for this to be migrated to a cloud-based contact centre solution to provide call queuing, additional channels, reporting, analytics and call recording for the SAS. This tender invites proposals for an appropriate cloud contact centre solution to support the SAS.

Following the successful deployment to the SAS it is expected that the selected solution will become the University's standard contact centre platform and will be rolled out to other applicable functions.

For more information please register at the University's eProcurement Portal and see the 'Opportunities' section to review the tender documents:

https://tenders.bris.ac.uk/web/login.html

More information

Links

About the buyer

Address

4th Floor, Augustine's Courtyard, Orchard Lane
Bristol
BS1 5DS
England

Telephone

+441174284565

Email

Hannah.Penlington@bristol.ac.uk