Published date: 22 November 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 14 August 2023, 3pm

Contract summary

Industry

  • Postal and telecommunications services - 64000000

Location of contract

England

Value of contract

£149,700 to £249,500

Procurement reference

ACC001-DN679007-63967852

Published date

22 November 2023

Closing date

14 August 2023

Closing time

3pm

Contract start date

26 October 2023

Contract end date

25 October 2026

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Working in partnership with Accent and its other agencies to enable delivery of its corporate
strategy in an efficient manner, Accent are looking for a single Contractor to deliver high
quality comprehensive Out of Hours Contact Center Services. Including but not limited to:
Out of Hours Contact Center Call Handling,
Planned / Scheduled call handling
Overflow Call Handling

The successful Contractor will have an experienced skill set and a proven track record of
providing a similar out of hours contact center provision.
A combination of key proposals for service delivery, strong quality offerings, and contract
management alongside keen commercial pricing are fundamental parts of this contract, with
high expectations of the appointed Contractor's abilities to support and add value to Accent
in a tangible and meaningful manner.
Initial contract term is 36 months (3 Years) with the option to extend by 2 x 12 months - at
Accent's discretion.

More information

Links

Award information

Awarded date

18 September 2023

Contract start date

26 October 2023

Contract end date

25 October 2026

Total value of contract

£149,700

This contract was awarded to 1 supplier.

SPS Doorguard Limited

Address

The Octagon
35 Baird Street
Glasgow
G4 0EE

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Amy Armitage

Address

Charlestown House, Acorn Park Industrial Estate
Charlestown
Shipley
BD17 7SW
England

Telephone

+44 12740654420

Email

amy.armitage@accentgroup.org

Website

http://www.accentgroup.org/