Published date: 5 January 2026

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 October 2025, 5pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

West Midlands

Value of contract

£127,182

Procurement reference

1202

Published date

5 January 2026

Closing date

1 October 2025

Closing time

5pm

Contract start date

1 November 2025

Contract end date

31 October 2027

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

270 Licensed Operators on the TOPdesk Engaged package, for a 2-year contract term, including Ebbot Live Chat & AI Chatbot

Award information

Awarded date

1 October 2025

Contract start date

1 November 2025

Contract end date

31 October 2027

Total value of contract

£127,182

This contract was awarded to 1 supplier.

TOPdesk UK Limited

Address

5 Elstree Gate, Elstree Way
Borehamwood
Hertfordshire
WD6 1JDUnited Kingdom

Reference

Companies House number: 05396062

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Avinash Padaki

Address

The Aston Triangle
BIRMINGHAM
B47ET
England

Email

a.padaki@aston.ac.uk