Published date: 19 June 2020

Last edited date: 1 July 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 6 July 2020

Contract summary


  • IT services: consulting, software development, Internet and support - 72000000

Location of contract


Value of contract


Procurement reference


Published date

19 June 2020

Closing date

6 July 2020

Contract start date

27 July 2020

Contract end date

26 July 2022

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

This is an accelerated procedure.


In line with the EU Commission's confirmation that the COVID-19 crisis presents extreme and unforeseeable urgency, the Commissioner is following an accelerated open procedure in order to let contract(s) at the earliest possible opportunity. This tender is being let for services directly related to the delivery of COVID-19 healthcare services, and its delay could be detrimental to the welfare of the population.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



NHSX requires a Framework Agreement to be established for NHS Organisations to procure communication services.

The Secretary of State announced that NHS trusts will be required to phase out pagers by the end of 2021 and to move to more modern communication tools. The agreed approach, therefore, needs to ensure that NHS trusts can award contracts to suitably qualified and experienced suppliers who can deliver against this requirement, whilst promoting innovation and delivering against a digital maturity model.

The framework agreements together with connected call-off agreements will provide contract vehicles for NHS Trusts and Hospitals to purchase systems and services which are assured against the frameworks specifications and standards.

The contract value for the framework is GBP 3m and the provisional intention is for the framework to remain open (valid) for 2 years with a potential extension for 12 months.

The services provided under the Clinical Communication Tools framework will cover the following;
Provision of applications, which will meet the business requirements, mandatory functionality and compliance listed in the short description of this notice.

Mandatory functionality:
- secure messaging,
- image sharing,
- staff directory [linked to the global address book],
- calls.

- patient safety regulations,
- GDPR and UK data protection,
- NHSD SCCiO requirements for both DCB0129 clinical safety risk assessment and DCB01260
Clinical Safety Case,
- NHS IG DSP Toolkit,
- ISO 27001:2017.

Associated services which are services associated with the implementation or optimisation of the application. Implementation support
- training materials,
- video/online/in app training,
- 24/7 customer support online/in app/via phone,
- online knowledge centre,
- 1:1 remote training.

Additional services which are an augmentation of the application provided by the supplier.

Optional functionality
- patient lists,
- task management,
- video calls,
- ERP integration.

Call off agreements awarded through the clinical communication tools framework may provide services to NHS Trusts and Hospitals.

Services sold under the clinical communication tools framework agreement will generally be sold on the basis of software as a service (SaaS) with licences granted to customer users where appropriate.

More information

Additional text

This Framework Agreement is for the use of NHS England and Improvement, Clinical Commissioning Groups, Primary Care Networks, NHS Trusts, NHS Special Health Authorities and all other NHS organisations as found at the following address and updated from time to time.

Interested providers will be able to view this notice via the 'current tenders' list on the e-procurement system In-Tend, available on the following link:

In order to submit a bid, you will need to be registered on the e-procurement system and 'express an interest', and then complete a response as specified within the procurement documents.

On registration, please include at least two contacts to allow for access to the system in times of absence.

The services are deemed to be subject to the full regime of current EU procurement legislation and as such this tender will be conducted in accordance with, and governed by, the Public Contracts Regulations 2015. This contract will therefore be awarded in accordance with the provisions applicable in Section 5 (sub-section 7) of the Public Contracts Regulations 2015.

The contracting authority intends to observe the provisions and 10 day standstill period described in the Public Contracts Regulations 2015. Unsuccessful Bidders and applicants will receive scores and reasons for the decision, including the characteristics and relative advantages of the winning bid and the reasons why the Bidder/applicant was unsuccessful. Deadlines for lodging appeals should be in accordance with the Regulations.

About the buyer

Contact name

Garry Mitchell


South Plaza,Marlborough Street