Published date: 3 July 2017
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Membership organisation services - 98100000
Location of contract
SA6 7JL
Value of contract
£60,000
Procurement reference
PS/17/04
Published date
3 July 2017
Closing date
30 May 2017
Contract start date
1 September 2017
Contract end date
31 August 2021
Contract type
Service contract
Procedure type
Direct award
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Following the Varney report in 2008, it was decided that all Contact Centres in the public sector had to have accreditation to a professional body. Membership reflects high standards of staff care and customer care. It was decided that this should be the Contact Centre Association (CCA). All Contact Centres in the public sector are accredited by the CCA. The accreditation allows us to benchmark with other Contact Centres. This keeps DVLA up to date with new white papers and performance metrics for both the public and private sector. DVLA has chosen the CCA Global Standard C as a benchmark and currently hold global Version 6 accreditation and CCA Membership.
As CCA are the only body that can provide CCA Membership a Single Tender Action (STA) was the only appropriate procurement route. The proposed duration of the contract is 4 years.
Award information
Awarded date
3 July 2017
Contract start date
1 September 2017
Contract end date
31 August 2021
Total value of contract
£60,000
This contract was awarded to 1 supplier.
Contact Centre Association
Address
CCA Global Ltd.
20 Newton Place
Glasgow
G3 7PYReference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Stephen Jones
Address
DVLA, Longview Road, Morriston
Swansea
SA6 7JL
Wales
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Closing: 30 May 2017
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