Published date: 7 November 2023

Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.


Approach to market date: 29 January 2024

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

  • Video conferencing software development services - 72212515

Location of contract

Any region

Value of contract

£0

Procurement reference

tender_373667/1279892

Published date

7 November 2023

Approach to market date

29 January 2024

Contract start date

10 July 2023

Contract end date

9 July 2027

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Further to the Early Engagement Notice Published on 7 July (tender_373667/1232614), the Department for Work and Pensions (DWP) is exploring options for Video Calling (Business to Customer/Representative) in line with its Digital Strategic Roadmap to deploy multi-channel capabilities providing DWP and its customers with more channels for connecting whilst putting the customer at the heart of the journey.

To facilitate this, DWP's commercial strategy is to go out to market using CCS's Audio Visual Technical Consultancy and Commissioning agreement (RM6225). Interested suppliers are requested to register to join the agreement by Monday 20th November 2023. Following the registration deadline, DWP reserve the right to make a judgement as to whether to use this route to market, or an alternative, based on the level of engagement, the number of suppliers who register and subject to confirmation of an intention to extend the agreement by CCS.

In addition to joining the Agreement, suppliers may register their interest by writing to cd.digitalchannels@dwp.gov.uk in order to receive the high level requirements set out in the previous Request for Information and clarifications shared to date. Please note that a Government Legal Services Mutual Non-Disclosure Agreement (NDA) will need to be signed and returned in order to receive the above.

About the buyer

Address

Caxton House, 6-12 Tothill Street
London
SW1H 9NA
England

Email

cd.digitalchannels@dwp.gov.uk