Published date: 21 December 2015

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 15 January 2016

Contract summary

Industry

  • Telephone equipment - 32550000

  • Telephone sets - 32552100

  • Telephonic or telegraphic switching apparatus - 32552300

    • Repair and maintenance services - 50000000

    • Maintenance services of telecommunications equipment - 50330000

    • Repair and maintenance services of line telephony and line telegraphy equipment - 50334000

    • Repair and maintenance services of line telephony equipment - 50334100

    • Telephone network maintenance services - 50334110

    • Repair and maintenance services of telephone switching apparatus - 50334130

    • Repair and maintenance services of telephone sets - 50334140

    • Installation services of line telephony equipment - 51340000

    • Telephone and data transmission services - 64210000

Location of contract

S60 1AE

Value of contract

£100,000

Procurement reference

A5BE-QV7VX8-A5VP-H58EF2

Published date

21 December 2015

Closing date

15 January 2016

Contract start date

1 February 2016

Contract end date

31 January 2017

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

RMBC operate an Avaya CSK1 VoIP telephony platform to service its core internal and external telephony requirements. This system is linked to an Avaya CC6 contact centre solution which underpins a number of business functions including some which are offered 24 x 7 x 36. RMBC is seeking an organisation (Avaya certified gold partner or above) to provide service and support to parts of RMBC's ICT Team infrastructure. This contract will be for an initial period of 1 year, with the option to extend at the sole discretion of RMBC for a further 12 month which will be reviewed on a quarterly basis year. The estimated value of this contract is between £100,000 and £150,000, however this does not carry any guarantee of turnover and any estimated volumes of business are indicative and may vary upwards or downwards depending on actual future needs. All information can be found under the reference A5BE-QV7VX8 15-120 Support and Maintenance of Telephone & Contact Centre Services on www.yortender.co.uuk

About the buyer

Contact name

Ian Blagg

Address

Riverside House
Main Street
Rotherham
S60 1AE
UK

Telephone

01709 255306

Email

ian.blagg@rotherham.gov.uk