Published date: 19 October 2022
This notice was replaced on 19 December 2022
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 19 December 2022)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Health and social work services - 85000000
Location of contract
England
Value of contract
£65,000 to £325,000
Procurement reference
DCC001-DN635145-67127293
Published date
19 October 2022
Closing date
17 November 2022
Closing time
12pm
Contract start date
1 April 2023
Contract end date
31 March 2026
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The Independent NHS Complaints Advocacy Service in County Durham is provided in two parts:
• Level 1 - Information and Advice: to include signposting, self-help, core office functions and marketing
• Level 2 - Direct Advocacy provision. Where a Service User needs the assistance of a qualified Advocate to help them to make
their complaint
Since April 2013, Local Authorities have had a statutory duty to commission independent advocacy services to provide support in order for people to make a complaint about their NHS care or treatment.
NHS Complaints advocacy is a specialist service which supports people who are considering, or wishing to make a complaint about the health services they receive. It bridges gaps between people and services, giving people the confidence, skills and power to raise concerns and let health services know when things have gone wrong.
In this context advocacy can help people to have their concerns aired and considered before they make a formal complaint. The need for NHS complaints advocacy has developed as many people find it difficult to raise a concern or make a complaint, especially in cases where they are receiving on-going support from the services they wish to complain about. Others find the complaints handling process confusing and complex and need reassurance and practical support to navigate their way through.
The Council believes that the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) applies to this contract.
The tender documents can be accessed free of charge at www.nepo.org utilising reference DN635145
More information
Additional text
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Tender Documents can be accessed free of charge at www.nepo.org utilising reference number DN635145
About the buyer
Contact name
Donna Iley
Address
County Hall
Durham
DH1 5UG
England
Website
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