Published date: 12 September 2025

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.


Closing: 13 October 2025, 12pm

Contract summary

Industry

  • Community health services - 85323000

Location of contract

CB7 4EA

Value of contract

£2,400,000

Procurement reference

CF-3188500D0O000000rwimUAA

Published date

12 September 2025

Closing date

13 October 2025

Closing time

12pm

Contract start date

23 February 2026

Contract end date

30 March 2028

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The East of England NHS Collaborative Procurement Hub ("EoECPH"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the "Authority") is seeking to appoint a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.

The Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services.

More information

Additional text

To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome.

Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at:

Phone: 0800 9956035

E-mail: support-health@atamis.co.uk

How to apply

Follow the instructions given in the description or the more information section.

About the buyer

Contact name

Hanna Chipchase

Address

Victoria House, Capital Park, Fulbourn, Cambridge, CB21 5XB
Fulbourn
CB21 5XB
United Kingdom

Telephone

01223616377

Email

hanna.chipchase@eoecph.nhs.uk