Published date: 5 March 2024
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Call centre - 79512000
Location of contract
Any region
Value of contract
£1,700,000 to £2,000,000
Procurement reference
20240305190954-91087
Published date
5 March 2024
Closing date
25 August 2023
Closing time
12pm
Contract start date
30 November 2023
Contract end date
30 November 2027
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
BlueLight Commercial are seeking a suitably qualified and experienced provider with extensive experience of working within policing and criminal justice to embed a bespoke and dedicated 0800 or freephone number for the public to use, which to enable them to confidentially report information about any member of the police workforce who they believe are taking advantage of their role and/or abusing their position of power. This may be for a variety of reasons including financial or sexual purposes, or behaviour that is motivated by prejudice. Due to the nature of this requirement and a commitment from both the APCC and NPCC to deal proactively with matters of suspected corruption, there is an expectation that the reporting line will be fully operational by the
This requirement is essential to the public to ensure that UK Poling has easily accessible, effective and robust measures in place, to investigate, monitor and record inappropriate behaviours by police officers/police staff. This service must ensure 100% anonymity to enable members of the public who report wrongdoing to have the option to remain 100% anonymous, this will encourage those who would not ordinarily make a complaint or highlight issues as it will provide method of doing so without fear of details being taken.
The service must adopt a 24/7 365 capability and provide a single service for all of UK policing. This service is intended to be delivered to one successful provider. It is intended to create a framework where Forces and Policing Organisations across the UK, including Police Scotland, Police Service of Northen Ireland and Non-Home Office Forces will be able to call off and utilise the successful provider to then deliver services across that force. The provider must also be able to operate across different mediums (phone/online/mobile).
More information
Links
Award information
Awarded date
5 March 2024
Contract start date
1 December 2023
Contract end date
31 October 2027
Total value of contract
£17,000,000
This contract was awarded to 1 supplier.
Crimestoppers Trust T/A Treble5 Treble1
Address
PO Box 324
Wallington
SM6 6BGReference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Linda Ann Barnes
Address
BlueLight Commercial
Lloyd House
Birmingham
B4 6AT
ENG
Telephone
07929758926
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Closing: 25 August 2023, 12pm