Application Maintenance Support Services

Contract summary

Industry

• Computer-related services - 72500000

Location of contract

Any region

Value of contract

£2,566,595.70

Procurement reference

BIP606682162

Published date

6 July 2021

Closing date

15 May 2018

Closing time

12am

Contract start date

20 June 2021

Contract end date

9 September 2022

Contract type

Service contract

Procedure type

Restricted procedure

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

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Description

The FCA is extending it's current Application Maintenance Support into Year 4 of the 5 Year terms. The Services include the following, details are:

- Support and maintenance of bespoke, COTS (commercial off the shelf products), Cloud Services including SaaS (Software as a Service and PaaS (Platform as a Service;
- Resolving software problems that cause the system to be inoperative or to perform incorrectly;
- Providing Incident and Problem Management services in relation to the in scope Applications;
Implementing improvements and enhancement to the Applications;
- Delivering operational change, supporting and accepting changes into the live environment;
- Database and Middleware support for some Applications;
- Liaison with FCA Business teams to support User Acceptance;
- Management of 3rd Party Suppliers as part of the end to end delivery;
- AppDev.

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More information

Links

• https://www.delta-esourcing.com/delta/respondToList.html?noticeId=606682162
• Tender notice
• Please follow this link to view the notice.

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Award information

Awarded date

15 May 2018

Contract start date

20 June 2021

Contract end date

9 September 2022

Total value of contract

£2,566,595.70

This contract was awarded to 2 suppliers.

Sopra Steria Limited

Sopra Steria Limited

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About the buyer

Address

12 Endeavour Square
London
E20 1JN
UK

Telephone

+442070666702

Email

ISProcurement@fca.org.uk