Published date: 7 November 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 23 October 2017

Contract summary

Industry

  • Research and development consultancy services - 73200000

  • Market and economic research; polling and statistics - 79300000

Location of contract

London

Value of contract

£85,000

Procurement reference

UK SBS FWMRCR17122ACAS - Evaluation of ACAS online advice and guidance 2017

Published date

7 November 2017

Closing date

23 October 2017

Contract start date

2 November 2017

Contract end date

30 March 2018

Contract type

Service contract

Procedure type

Other: Market Research Framework

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The overall objective of this research is to evaluate the quality and user experience of written guidance on the Acas website, and whether the service is meeting customer need, with a view to informing the construction of the new Acas website and ongoing efforts to encourage the use of
online guidance rather than the helpline. We would also like to establish a baseline against which we can benchmark in future, once the website has been reengineered.
To do this, we would like to evaluate the user experience; the ease with which the user can find what they are looking for; subsequent actions taken by the user on the basis of the information they have accessed; success and failure measures.

Award information

Awarded date

31 October 2017

Contract start date

2 November 2017

Contract end date

30 November 2018

Total value of contract

£78,736.31

This contract was awarded to 1 supplier.

IFF Research

Address

Chart House, 16 Chart Street, London, N1 6DD

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Polaris House
North Star Avenue
Swindon
SN2 1ET
England

Email

Research@uksbs.co.uk