Published date: 12 May 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 2 December 2016

Contract summary

Industry

  • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

Location of contract

Any region

Value of contract

£50,000 to £70,000

Procurement reference

ORR/CT/16-43/2

Published date

12 May 2017

Closing date

2 December 2016

Contract start date

21 December 2016

Contract end date

5 May 2017

Contract type

Service contract

Procedure type

Other:

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The aim of this study is to update ORR's understanding of passenger awareness of planned rail service disruption including how and when passengers become aware of possessions.
The consultants is to undertake market research to derive robust quantitative estimates regarding the timing and of level passenger awareness of planned disruption.
This research will be used to inform our policy on incentivising Network Rail to notify operators sufficiently early regarding planned service disruption.

Methodology

This is a difficult area requiring expert questionnaire design. A key difficulty is obtaining information regarding passengers that in the event of planned disruption would not travel by rail. We leave it open to applicants to propose their methodological approach, but it should be set out in some detail so that we can assess the robustness of the proposals.

For example, we think that combining the following two approaches has merit in helping estimate passenger awareness levels and timing:
• Under the first approach, passengers undertaking journeys subject to planned disruption would be interviewed. They would be asked about how and when they became aware of the disruption (and the implications of the disruption for their journey), including when they booked their journey.
• A complementary second approach would focus on interviewing people who had recently undertaken an undisrupted rail journey, for representative rail journeys. This could be either by surveying passengers on undisrupted trains or using an existing panel focusing on people that had recently undertaken an undisrupted train journey. They would be asked general questions about how they plan and book their rail journeys (e.g. via an internet search). The analysis of when and how passengers purchase tickets could also be enhanced with a separate analysis of timing associated with ticket sales data. Potentially, this survey could contain questions related to passengers' recent experience of disrupted train services. These questions could, for example, ask about passengers' behavioural responses to that disruption. Stated preference surveys might also be used.

The findings from the market research would feed into the analysis to estimate passenger awareness levels about forthcoming possessions.

More information

Previous notice about this procurement

Research into passengers' awareness of planned disruption

  • Opportunity
  • Published 14 November 2016

Attachments

Additional text

Prospective bidders are strongly advised to register their interest on our tendering portal early in order to receive any further notifications regarding this ITT.

Bidders should upload clarification questions and proposals by the time/date set out in the tender documentation.

Please note, under no circumstances should prospective bidders contact ORR members of staff directly in relation to this tender - all communication should be through the tendering portal.

Award information

Awarded date

16 December 2016

Contract start date

19 December 2016

Contract end date

5 May 2017

Total value of contract

£65,459

This contract was awarded to 1 supplier.

AECOM LIMITED

Address

St George's House
5 St George's Road
Wimbledon
SW19 4DR

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

peter gamble

Address

One Kemble Street
London
WC2B 4AN
England

Email

peter.gamble@orr.gsi.gov.uk