Published date: 18 December 2017

Last edited date: 18 December 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 22 January 2018

Contract summary

Industry

  • Telephone-answering services - 79510000

  • Call centre - 79512000

Location of contract

SR7 7TT

Value of contract

£0

Procurement reference

CDHG-2017 078

Published date

18 December 2017

Closing date

22 January 2018

Contract start date

3 April 2018

Contract end date

31 March 2021

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

County Durham Housing Group (CDHG) was created in April 2015, as a Community Benefit Society with charitable objects, from the completion of a large scale voluntary transfer of approximately 18,400 homes from Durham County Council. The group is made up of four registered providers consisting of a Parent Organisation (CDHG), East Durham Homes, Dale and Valley Homes and Durham City Homes. The group is governed by the parent board which has over-arching responsibility for the entire group. The parent board is made up of Independents, Tenants and Council nominees which satisfy offer document commitments and constitutional requirements.

CDHG has a clear focus on its vision of 'We believe in life without barriers' and its objectives of People First, Outstanding Services and Proud Communities and is committed to making early inroads in demonstrating progress in all areas. The first CDHG Corporate Plan was approved on 14 October 2015 and provides clarity and action planning around key objectives.

County Durham Housing Group (CDHG) requires a Out of Hours Call Handling Service.

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Victoria Gibbon

Address

Spectrum Business Park
Seaham
County Durham
SR7 7TT
United Kingdom

Telephone

0191 5185358

Email

victoria.gibbon@cdhg.co.uk