Published date: 17 March 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 9 March 2020

Contract summary

Industry

  • Information systems or technology planning services - 72222200

Location of contract

Any region

Value of contract

£0

Procurement reference

C4A48167459

Published date

17 March 2020

Closing date

9 March 2020

Contract start date

17 March 2020

Contract end date

31 March 2020

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

The buyer selects a group of potential suppliers to invite to tender.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

About the Opportunity:

The MPS has developed a number of applications, including and enterprise service bus, in vehicle applications and various integration services. These applications are currently managed by the teams that developed the applications. Applications are transitioning into support. The structure, processes and resources within the existing teams needs to meet the ongoing support requirement. The existing applications and services need to be supported during transition to the live services and ongoing support is required. At the same time the support of the application maintenance and support of all applications needs to be formalised, maintained and supported.

REQUIREMENT:
SERVICE DELIVERY MANAGER FOR IN HOUSE SUPPORT
A security cleared experienced service delivery manager who has led teams of more than 10 people in delivering on-going operations support for mission critical applications.
- ITIL qualified
- Experience of managing 3rd parties and 3rd party services
- Leadership and people management skills
- Service Architecture and Design: experience
- Cost and Budget forecast capital and run costs management for a service delivery operation
- Control resourcing plans for the support function with an eye on utilisation rates and cost reductions for live services.
- Understand and deliver service level requirements
- Improved efficiency of live services support function working with DevOps, Developers help desks and support teams
- Lead and guide teams in delivering the ongoing service
- Experience in supporting Linux, MS operating systems
- Provide single point of contact for the operations support delivery
- Experience in performance and operational management of the IT support and service delivery operation
- Maintain and facilitate positive team inter- communications (e.g. scrum of scrums)
- Maintain relationships with business and partner stakeholders
- Manage monthly Service Reviews

the procurement decision will be based on experience, cost and delivery time.

please e-mail your responses to ayo.alfonso@met.police.uk
https://www.met.police.uk (In House Support)

More information

Links

Award information

Awarded date

16 March 2020

Contract start date

17 March 2020

Contract end date

31 March 2020

Total value of contract

£15,400

This contract was awarded to 1 supplier.

Q Associates Limited

Address

Langley Business Court, Beedon
Newbury
RG208RY

Reference

None

Value of contract

£15,400

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Ayo Alfonso

Address

DO NOT AMEND - Empress State Building
Lillie Road
SW61TR
England

Telephone

02071615796

Email

ayo.alfonso@met.pnn.police.uk