Published date: 14 July 2021

Last edited date: 19 July 2021

Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.


Approach to market date: 14 July 2021

Contract summary

Industry

  • Health services - 85100000

  • Guidance and counselling services - 85312300

  • Counselling services - 85312320

Location of contract

LS2 7UE

Value of contract

£250,000 to £300,000

Procurement reference

CF-0262600D0O000000rwimUAA2

Published date

14 July 2021

Approach to market date

14 July 2021

Contract start date

1 October 2021

Contract end date

31 March 2022

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The COVID-19 pandemic has highlighted the need of establishing a suitable health and wellbeing offer for all our staff. As a result, we have operated a national staff support helpline since April 2020, to support our NHS staff who are under enormous pressure every day.

Common themes that have emerged in the past year, that we want to continue supporting our staff with include, but are not limited to -
• COVID-19
• Anxiety/Stress
• Depression/Sadness
• Suicide
The requirement is for a staff support helpline, to continue to provide a psychological support offer for all NHS staff. This will aim to be a service provided for all staff during the ongoing COVID-19 pandemic, and beyond.
The support line will offer NHS staff the opportunity to converse with trained crisis support workers, and if required, qualified clinical support where needed. The requirement will be to run a 7-day service, that can operate nationally, and is able to cater to all groups and demographics. The service will need to operate at the least, between 7:00am-11:00pm daily.

Additionally, the supplier should be able to provide anonymized and vital data, to the commissioning organisation, to provide further understanding of emerging concerns and issues related to the health and wellbeing of our workforce. Finally, the supplier should be able to provide some expertise in supporting communications and marketing, to raise awareness of the helpline.

Description of Deliverables
- Helpline accessible 7 days a week, able to be setup and delivered nationally, to all ages of NHS staff, with clinical oversight, providing immediate, anonymous and confidential support for any health and care staff member, requiring mental health or crisis support at any time
- Regular service review meetings with commissioning organisation to support delivery of the service
- Regular service data and statistics reporting, including identifying current/emerging themes on the helpline
- Regular marketing and communications support
- Agreement to work with NHS England and Improvement on any deep dive or evaluation activities relating to the helpline

Pre-market Engagement
NHS England & Improvement are currently undertaking an options appraisal and as part of this have issued a Notice to the market to gauge supplier interest and capability in relation to continuing the delivery of this service.

Current thinking is that NHS England & Improvement will enter into a 6 month contract with an approximate total value of £300,000 exclusive of applicable VAT.

REGISTER YOUR INTEREST BY 23/07/21
Interested suppliers should read the details attached to the notice which specify further details about the requirement, how to register an interest in the possible procurement and the submission requirements for registering an interest.

More information

Previous notice about this procurement

National Helpline for NHS and Social Care Staff

  • Future opportunity
  • Published 14 July 2021

Links

About the buyer

Contact name

Russell Greenwood

Address

Quarry Hill
Leeds
LS2 7UE
UK

Email

russell.greenwood@nhs.net