Published date: 18 September 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 February 2024, 12pm

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

England, Wales

Value of contract

£20,000

Procurement reference

PROC.01.046

Published date

18 September 2024

Closing date

1 February 2024

Closing time

12pm

Contract start date

14 February 2024

Contract end date

28 March 2024

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

The buyer selects a group of potential suppliers to invite to tender.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The objectives for the project are to:
• Review the range of options for the delivery of mystery shopping for the water
sector and develop an approach for testing.
• Test the mystery shopping approach on a specific issue or topic.
• Assess the approach and make recommendations. This should include
consideration of what worked well and areas for improvement.
• Consider the diversity of customers and their needs throughout this.
• If feasible, consider how the mystery shopping approach could be used to
benchmark water companies and the water sector against the equivalent
services provided across other sectors.

Award information

Awarded date

7 February 2024

Contract start date

14 February 2024

Contract end date

28 March 2024

Total value of contract

£39,625

This contract was awarded to 2 suppliers.

Savanta Group Ltd

Address

C/O Bellwether Green Limited, 225 W George St, Glasgow G2 2ND

Reference

Companies House number: SC281352

Value of contract

£20,000

Supplier is SME?

Yes

Supplier is VCSE?

No

Walnut Unlimited

Address

Unlimited House, 7-11 Lexington Street, London, England, W1F 9AF

Reference

Companies House number: 01317137

Value of contract

£19,625

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

7 Hill Street
BIRMINGHAM
B54UA
England

Telephone

07584339198 ext 4444

Email

Procurement@ofwat.gov.uk