Published date: 23 March 2022
Last edited date: 23 March 2022
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Computer support and consultancy services - 72600000
Location of contract
England
Value of contract
£625 to £71,875
Procurement reference
CP000077 Service Delivery Manager
Published date
23 March 2022
Closing date
14 December 2021
Closing time
12am
Contract start date
17 January 2022
Contract end date
4 July 2022
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Supplier to deliver a number of strategic outcomes relating to service delivery of the HRA's portfolio of operational digital systems. The digital ecosystem consists of both .NET and PEGA applications, supported by separate development teams (outside suppliers). Additionally, separate service desks support each platform.
- Procurement of ITSM
- Production of Incident Management (IM) Processes
- Liaison with Internal and External Stakeholders
- Production of Service Introduction Processes
- Set strategies for service delivery that support the strategic needs of the HRA.
- Creation of Service Delivery Improvement Plan
- Manage the implementation of the ITSM
Award information
Awarded date
16 January 2022
Contract start date
17 January 2022
Contract end date
4 July 2022
Total value of contract
£71,875
This contract was awarded to 1 supplier.
METHODS BUSINESS AND DIGITAL TECHNOLOGY LIMITED
Address
Saffron House,6-10 Kirby Street
LONDON
EC1N 8TS
GBReference
Companies House number: 02485577
Value of contract
£71,875
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Claire Luu
Address
Health Research Authority
2nd Floor, 2 Redman Place
LONDON
E20 1JQ
England
Telephone
+442071048204
Website
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Closing: 14 December 2021, 12am
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