Published date: 30 December 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 24 January 2020

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

  • Software programming and consultancy services - 72200000

  • Internet services - 72400000

    • Computer support and consultancy services - 72600000

Location of contract

London

Value of contract

£175,000

Procurement reference

MT218471

Published date

30 December 2019

Closing date

24 January 2020

Contract start date

1 April 2020

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

This contract is for the design, implementation and support of a Resident self-service portal (the project).
The portal will be accessible by tenants,?leaseholders and other customers online, on mobile devices, laptops and desktops, and?provide access to services through the individual's preferred method at a time that suits them.
The core of the portal will?comprise?the important transactions it will enable residents to carry out, and the functionality that will help residents carry out these transactions with ease.?Features will include:
Book and track repairs and repair appointments, View rent and service charge account details, Make payments, Update personal information and contact preferences, View and update the details of household members, Make a complaint or compliment, View planned and structural works, Interact with Phoenix through messaging, Make appointments for home visits, Access advice and support,?e.g.?handy person service, financial advice, Give feedback to Phoenix on existing and potential new services, Access?to?service-specific FAQs

More information

Links

About the buyer

Contact name

Ben Edwards

Address

The Green Man
355 Bromley Road
London
SE6 2RP

England

Telephone

+44 8000285700

Email

ben.edwards@phoenixch.org.uk

Website

www.phoenixch.org.uk/