Published date: 30 April 2020

Last edited date: 15 September 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 20 March 2020, 12pm

Contract summary

Industry

  • Office-support services - 79500000

  • Telephone-answering services - 79510000

  • Telephone operator services - 79511000

    • Call centre - 79512000

Location of contract

North West

Value of contract

£45,750,000 to £90,000,000

Procurement reference

tender_138545/852826

Published date

30 April 2020

Closing date

20 March 2020

Closing time

12pm

Contract start date

20 March 2020

Contract end date

19 September 2020

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Contact Centre services based initially on outbound calls (inbound optional) to support vulnerable customers under self isolation strategies due to the impact and government response to Coronavirus-19

More information

Attachments

Award information

Awarded date

20 March 2020

Contract start date

20 March 2020

Contract end date

19 September 2020

Total value of contract

£45,750,000

This contract was awarded to 1 supplier.

Serco Ltd

Address

Serco House, 16 BartleyWood Business Park, Bartley Way, Hook, Hampshire RG27 9UY

Reference

Companies House number: 00242246

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Commercial Directorate, Quarry House, Quarry Hill
Leeds
LS2 7UA
England

Email

CDCS.BOMTEAM@dwp.gov.uk