Published date: 4 December 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 October 2025, 5pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

England, Scotland, Wales

Value of contract

£478,538

Procurement reference

BTPCON1058

Published date

4 December 2025

Closing date

1 October 2025

Closing time

5pm

Contract start date

21 December 2025

Contract end date

20 December 2026

Contract type

Supply contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

G-Cloud 14 call off for the provision of Service Management Tools

Award information

Awarded date

4 December 2025

Contract start date

21 December 2025

Contract end date

20 December 2026

Total value of contract

£478,538

This contract was awarded to 1 supplier.

Freshworks Inc

Address

2950 S. Delaware Street, Suite 201, San Mateo, CA 94403

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Laura Yarnold

Address

200 Buckingham Palace Road
London
SW1W 9TJ
England

Telephone

07711149374

Email

laura.yarnold@btp.pnn.police.uk