Next Flood Warning System (NFWS)

Contract summary

Industry

• Geographic information systems (GIS or equivalent) - 38221000

• Software package and information systems - 48000000

• Contact management software package - 48333000

Show additional CPV codes for this notice

• Interactive voice response software package - 48512000

• Short Message Service (SMS) services - 64212100

• Electronic message and information services - 64216000

• IT services: consulting, software development, Internet and support - 72000000

• Information technology services - 72222300

Location of contract

BS1 5AH

Value of contract

£17,750,000 to £31,650,000

Procurement reference

CF-0017100D8d000003VQwdEAG

Published date

5 December 2022

Closing date

30 January 2023

Closing time

10am

Contract start date

1 January 2024

Contract end date

31 December 2033

Contract type

Service contract

Procedure type

Competitive procedure with negotiation (above threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

The EA has used a flood warning system (FWS) to deliver a flood warning service to the public, partners and the media for over twenty years. The current system has remained largely unchanged for many years. FWS is supported by satellite systems maintained by the EA and third-party suppliers in order to provide accurate and up-to-date information to users. This is a complex technology estate, and includes telemetry systems, forecasting systems and services all feeding into messages being issued from the FWS.

The capabilities required for NFWS are summarised below:

a. to implement and cutover to the Supplier Solution in its entirety (the "Beta") within eighteen (18) months of the Effective Date;
b. to provide the core NFWS functionality for Users within England:
• define (geographic) Operational Boundaries and Target Areas;
• provide a Common Operational Picture by region;
• create Warnings and manage Warnings in force;
• allow Users and Organisations to Register to receive Warnings;
• issue location-based Warnings and other Messages through multiple Contact Channels;
• obtain contact details for Unregistered Users for a region;
• ingest data or publish data to GIS systems, address systems, flood risk mapping systems, telemetry systems, forecasting systems, and data sharing systems.
c. provide product delivery, user-centered services, IT Service Management and hosting;
d. provide the capability to introduce future services, such as additional geospatial services, new Contact Channels (e.g. social media, smart devices, mobile app), new flood and/or geospatial related digital services, and new Message types (e.g. environment related incidents, such as drought); and
e. provide the option for other Defra Group bodies, Risk Management Authorities, and other UK government departments to utilise the Services.

NFWS must have a product roadmap which includes functionality readily available in the proposed product suite beyond the functionality currently stated in the draft Contract that the EA may wish to implement via the Change Control Procedure. In addition, the Supplier must propose new ideas, innovations, and service improvements via a bi-annual Continuous Improvement Plan.

The pre-qualification for this procurement has now concluded. The shortlisted suppliers are Accenture (UK) Limited, Fujitsu Services Limited, IBM United Kingdom Limited and Leidos Innovations UK Ltd.

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More information

Previous notice about this procurement

Next Flood Warning System (NFWS)

• Opportunity
• Published 5 December 2022

Attachments

• NFWS Schedule 3 Performance Levels.pdf
• NFWS Schedule 3 Performance Levels

• NFWS Schedule 11 Third Party Contracts.pdf
• NFWS Schedule 11 Third Party Contracts

• NFWS Schedule 12 Software.pdf
• NFWS Schedule 12 Software

• Descriptive Document (Next Flood Warning System (NFWS)).pdf
• Descriptive Document (Next Flood Warning System (NFWS))

• NFWS Schedule 4 Standards.pdf
• NFWS Schedule 4 Standards

• NFWS Schedule 5 Security Management.pdf
• NFWS Schedule 5 Security Management

• NFWS Schedule 6 Insurance Requirements.pdf
• NFWS Schedule 6 Insurance Requirements

• NFWS Schedule 2 Services Description.pdf
• NFWS Schedule 2 Services Description

• Selection Instructions (Next Flood Warning System (NFWS)).pdf
• Selection Instructions (Next Flood Warning System (NFWS))

• NFWS Schedule 7 Authority Responsibilities.pdf
• NFWS Schedule 7 Authority Responsibilities

• NFWS Schedule 8 Supplier Solution.pdf
• NFWS Schedule 8 Supplier Solution

• NFWS Schedule 29 Key Personnel.pdf
• NFWS Schedule 29 Key Personnel

• NFWS Schedule 9 Commercially Sensitive Information.pdf
• NFWS Schedule 9 Commercially Sensitive Information

• NFWS Schedule 16 Payments on Termination.pdf
• NFWS Schedule 16 Payments on Termination

• NFWS Schedule 19 Financial Reports and Audit Rights.pdf
• NFWS Schedule 19 Financial Reports and Audit Rights

• NFWS Core Terms.pdf
• NFWS Core Terms

• NFWS Schedule 1 Definitions.pdf
• NFWS Schedule 1 Definitions

• NFWS Schedule 14 Testing Procedures.pdf
• NFWS Schedule 14 Testing Procedures

• NFWS Schedule 18 Financial Distress.pdf
• NFWS Schedule 18 Financial Distress

• NFWS Schedule 10 Notified Key Sub-contractors.pdf
• NFWS Schedule 10 Notified Key Sub-contractors

• NFWS Schedule 13 Implementation Plan.pdf
• NFWS Schedule 13 Implementation Plan

• NFWS Schedule 31 Processing Personal Data.pdf
• NFWS Schedule 31 Processing Personal Data

• NFWS Schedule 32 Intellectual Property Rights.pdf
• NFWS Schedule 32 Intellectual Property Rights

• NFWS Schedule 15 Charges and Invoicing.pdf
• NFWS Schedule 15 Charges and Invoicing

• NFWS Schedule 17 Benchmarking.pdf
• NFWS Schedule 17 Benchmarking

• NFWS Schedule 24 Reports and Records Provisions.pdf
• NFWS Schedule 24 Reports and Records Provisions

• NFWS Schedule 25 Exit Management.pdf
• NFWS Schedule 25 Exit Management

• NFWS Schedule 27 Conduct of Claims.pdf
• NFWS Schedule 27 Conduct of Claims

• NFWS Schedule 21 Governance.pdf
• NFWS Schedule 21 Governance

• NFWS Schedule 22 Change Control Procedure.pdf
• NFWS Schedule 22 Change Control Procedure

• NFWS Schedule 26 Service Continuity Plan.pdf
• NFWS Schedule 26 Service Continuity Plan

• NFWS Schedule 28 Staff Transfer.pdf
• NFWS Schedule 28 Staff Transfer

• NFWS Schedule 23 Dispute Resolution Procedure.pdf
• NFWS Schedule 23 Dispute Resolution Procedure

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About the buyer

Contact name

Ed Butler

Address

Horizon House, Deanery Road
Bristol
BS1 5AH
UK

Telephone

03708506506

Email

ed.butler@defra.gov.uk