Published date: 20 February 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 29 December 2023, 12pm

Contract summary

Industry

  • Telecommunications network - 32412100

Location of contract

MK42 9AP

Value of contract

£408,810 to £408,817

Procurement reference

C BBC CS 05209

Published date

20 February 2024

Closing date

29 December 2023

Closing time

12pm

Contract start date

31 January 2024

Contract end date

30 January 2029

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

An omni-channel contact centre platform will allow the front-line services to continue to manage contacts whilst allowing Customer Services Centre to use one platform to manage all contacts. An omni-channel contact centre will be integrated to the digital platform and ability to manage contacts through phone, chat, social media and many others.
The following front-line services use the contact centre solution:
• Customer Services Centre
• ICT Services
• Parking Services
• Local Welfare Provision
• MASH/IFD
• Local Taxation
• Pensions
• Debt Control
• Older Peoples Services

Award information

Awarded date

29 December 2023

Contract start date

31 January 2024

Contract end date

30 January 2029

Total value of contract

£408,817

This contract was awarded to 1 supplier.

Softcat PLC

Address

Solar House, Fieldhouse Lane
Marlow
M12 6JH

Reference

Companies House number: 02174990

Value of contract

£408,817

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Leon Clancy

Address

Borough Hall,Cauldwell Street
BEDFORD
MK429AP
England

Telephone

01234276626

Email

leon.clancy@bedford.gov.uk