Published date: 16 February 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 23 March 2021, 5pm

Contract summary

Industry

  • Software package and information systems - 48000000

  • Software-related services - 72260000

Location of contract

South West

Value of contract

£400,000

Procurement reference

STROUD001-DN527379-61041665

Published date

16 February 2021

Closing date

23 March 2021

Closing time

5pm

Contract start date

17 May 2021

Contract end date

16 May 2024

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Council is planning to deliver significant improvements to its services for Council employees and the communities it serves. It will achieve this by implementing a cloud-based Digital Platform for online services. The Council also plans to adopt an on-going Platform support model that enables it to make niche changes to the Platform, so it is not entirely reliant on the Supplier.

In terms of Platform functionality, at a minimum, it must be able to offer:
• A customer's account
• A strong CRM capability including single view of customer
• Case management, workflow and back office integration
• Channel shift to increase self-service.

Also, it should have a community extranet and an ability to 'push' notifications to Council communities via a range of mobile devices.
The Platform will allow the Council to offer services 24 x 7 x 365, in order to improve user satisfaction, with a high proportion of transactions being completed as a single ('straight through') process from front to back office systems. It must also provide customers with regular updates on their requests through automated notifications.

More information

Links

About the buyer

Contact name

Jo Spain

Address

Ebley Mill
Ebley Wharf
Stroud
GL5 4UB
United Kingdom

Telephone

+44 1453754589

Email

jo.spain@stroud.gov.uk

Website

http://www.stroud.gov.uk