Published date: 16 July 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 January 2019

Contract summary

Industry

  • Customer survey services - 79342310

Location of contract

East Midlands

Value of contract

£170,000 to £198,000

Procurement reference

MT216321

Published date

16 July 2019

Closing date

1 January 2019

Contract start date

16 July 2019

Contract end date

15 July 2022

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Futures Housing Group Ltd is looking to outsource and expand its customer feedback programme, and is looking for a research agency with prior experience and qualified expertise in running this on-going customer satisfaction programme. The programme needs to accurately represent the customer voice within Futures Housing, which can stand up to scrutiny from auditors and regulators. The research agency needs to be able to develop a partnership with the Group that will eventually support the training and transitioning from a completely outsourced function to sharing the function with an in-house team in the longer term.

More information

Links

Award information

Awarded date

16 July 2019

Contract start date

16 July 2019

Contract end date

15 July 2022

Total value of contract

£170,000

This contract was awarded to 1 supplier.

Watermelon Research Ltd

Address

Po box 70693, 62 Buckingham Gate, London

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Lorna Baker

Address

PO Box 6458 Asher Lane
Ripley
Derby
DE5 3RE
England

Telephone

+44 8450948361

Email

procurementteam@fututureshg.co.uk

Website

www.procuringourfutures.co.uk