Published date: 5 June 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 14 May 2025, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

North East

Value of contract

£0 to £26,699.55

Procurement reference

25-C016 / OPEN2025777

Published date

5 June 2025

Closing date

14 May 2025

Closing time

12pm

Contract start date

22 May 2025

Contract end date

21 May 2026

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Renewal of annual Talkative enterprise licence to allow Customer Service and frontline digital interactivity to continue for DCC customers. In order to ensure continuity with the existing infrastructure, a direct award via CCS has been identified as the preferred RtM.

Award information

Awarded date

15 May 2025

Contract start date

22 May 2025

Contract end date

21 May 2026

Total value of contract

£26,699.55

This contract was awarded to 1 supplier.

Maintel Europe Limited

Address

160 Blackfriars Road
London
SE1 8EZ
-
5th Floor Landmark House
69 Leadenhall Street
London
EC3A 2BG
United Kingdom

Reference

Companies House number: 02665837

Value of contract

£26,699.55

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Christine Lundy

Address

County Hall
DURHAM
DH15UQ
England

Telephone

03000260000

Email

christine.lundy@durham.gov.uk