Published date: 3 September 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 4 October 2024, 5pm

Contract summary

Industry

  • Customer Relation Management software package - 48445000

Location of contract

Any region

Value of contract

£350,000

Procurement reference

BIP885759022

Published date

3 September 2024

Closing date

4 October 2024

Closing time

5pm

Contract start date

30 October 2024

Contract end date

29 October 2028

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB's goal to become a customer centric organisation. This solution will enable to monitor, collate and act upon customer feedback.

More information

Links

About the buyer

Address

Sand Martin House
Bittern Way
Peterborough
PE2 8TY
UK

Telephone

+447935076443

Email

citb-procurement@gov.sscl.com